Frequently Asked Questions

Do you have a question about our products or our approach? All the details are in our FAQ !

If you have a question and can't find the answer below, contact us and we'll be happy to help!

Using our learning paths

Can I buy a kit without micro:bit ?

Absolutely! If you already own one, you can even have a discount on our workshop kits that use micro:bit. When you make your purchase, you'll be able to select the "Without micro:bit" option to let us know that you don't need to add one to your order.

Make sure you have one for each Wally, Rosy and Ziggy kit, as these kits require one micro:bit per unit. The Tinka, Gonzo and Rolax kits do not require a micro:bit.

Shipment of the kits

How long will it take for my kit to arrive?

Individual kits are shipped to your home within approximately 3 days following the order processing.

If you've scheduled a virtual workshop in your library or school with a kit lot, we'll ship your order 2 to 4 weeks before the workshop.

During face-to-face workshops, your set of kits will be brought to you by our animation team, and you will be notified in advance.

The kits' accessibility

Les ateliers et formations sont-ils remboursables ?

Les ateliers et les formations ne sont pas remboursables. Nous vous invitons à nous partager vos retours à la suite de la réalisation de l’atelier ou de la formation via le formulaire qui vous sera transmis par courriel.


Who animates the workshops ?

Our facilitators ensure that the workshop runs smoothly, whether online or face-to-face. We can also train you to deliver the workshop yourself! Whichever formula suits your needs, just let us know!

Who are the workshops for ?

We make sure that our workshops are accessible to everyone, whatever their level of digital literacy.

They are also suitable for students aged 7 to 17 with giftedness, special needs and even adults. We collaborate with young people from these communities during the development of the pedagogical experience, with the same vision of accessibility and inclusivity!


Are your products ecoresponsible ?

Our products are designed and built to be durable and reusable. Each kit has an almost infinite lifespan, and we encourage you to explore their limits!

Cybersecurity and data management

What do you do with the information you collect?

Your information is safe with us. We do not share our database with anyone and only use your email address to keep you informed of our news and offer additional support. You can unsubscribe from our newsletter at any time.